Does NATURABIO charge a fee for product delivery?
No, the charge for the delivery of all orders placed with NATURABIO is managed directly with the freight company of the customer's or distributor's choice.
What delivery methods does NATURABIO use for items?
All products will be delivered by the various freight companies with which NATURABIO may have an agreement, unless otherwise specified by our customer or distributor. Typically, the time varies from 1 to 7 business days from the day you receive your purchase confirmation. This time depends on the distance from our facilities to the delivery location. Items are generally delivered Monday through Friday, either with "occurs" service (pickup at depot) or home delivery as applicable. Deliveries are not made on holidays.
Please note that products on pallets of various sizes handled by NATURABIO are delivered at street level, on the sidewalk, at the entrance of the house or building specified for delivery. The shipping company is not responsible for carrying items to an upper or lower floor unless indicated in the "Delivery Terms" tab on the item's page. Please note that delivery service does not include unpacking or arranging the product unless indicated in the "Delivery Terms" of the item in question.
Before placing an order, please plan how you will load the items inside your home, warehouse, or corresponding facilities. Also, check if there are special delivery conditions for the selected products. Special delivery conditions will be published in the "Delivery Terms" tab located on the item's display page.
Partial delivery of items in an order: Products may be shipped from different locations. Therefore, you may receive items covered by the same order in separate deliveries.
NATURABIO ensures that you will receive the purchased product under the terms described above. The estimated delivery time is 1 to 7 business days from the confirmation of your order. Once your order has been sent to the shipping company, you can track your order by entering the tracking number that was sent to your email address; if you do not have an email address, you can request your tracking number directly by calling NATURABIO's customer service. Delivery times may vary due to adverse weather conditions, customs procedures, and/or force majeure events. Delivery strictly requires the recipient's signature.
How can I check the status of my order?
To check the status of your order, call NATURABIO directly or go to the "My Account" section on www.naturabio.com. In parallel, you can always monitor the current location of your order by entering the corresponding tracking number provided to you by email in your order confirmation and/or directly on the website of the company responsible for its delivery.
Why hasn't my order arrived on time?
It can be for several reasons. For example, adverse weather conditions or the existence of holidays are among the main causes. Please periodically check your email account to see if we have sent you any special notification explaining the reason for the delay. You can also contact our Customer Service Center at (686) 566-6565.
What happens if my item is damaged?
Please take photographs to support the damages corresponding to the claim and call our Customer Service Center directly at (686) 566-6565 for personalized attention, as well as instructions related to our product replacement procedure(s). If you notice that any product(s) in your order are damaged, you are free to reject the delivery and not sign for receipt. If you decide to receive the damaged order, our total satisfaction guarantee for our customers and distributors still applies, so we ask that you contact our Customer Service Center directly at (686) 566-6565 to follow up on your claim.
Why have I only received part of my order?
Even if you have purchased several products in the same purchase order, you may receive these products in separate deliveries, depending on where your products are located in our different Distribution Centers.
What does NATURABIO's customer satisfaction guarantee and the "Delivery, Returns, and Cancellations Policy" consist of?
At NATURABIO, we ensure your total satisfaction with every product we sell through a policy of full or partial replacement of your order as applicable. When you contact us, a claim ticket will be issued, and the corresponding process will proceed. Merchandise replacements will only proceed if we have items in stock.
To help us provide you with more efficient service, when you call us to request a replacement for any product purchased in our online store, please have the following information at hand:
1.-Email address of the person who made the purchase;
2.-Customer number of the person who made the purchase;
3.-Purchase order confirmation and/or item number.
What if I have questions about my online orders or my NATURABIO account?
If you have any questions related to this website or regarding your order, please check the status of your orders in the "My Account" section. Likewise, you can contact our Customer Service Center at (686) 566-6565 or send us an email at info@naturabio.com detailing your concerns, and we will gladly assist you.
